Privacy Policy

This policy notice provides information on how we use your personal data when you are using our online service.  It is to ensure the safe collection and usage of that personal data that you provide to us. Our aim is to protect your safety.  This policy may be updated from time to time in line with legislation.  Any identifying information we ask you to provide will only be used in accordance with this privacy statement.

Who We Are

Barnet Bereavement Service is a charity registered with the Charities Commission under Charity no. 288350 offering free bereavement counselling to people located within the London Borough of Barnet.

This website is run by Barnet Bereavement Service.

If you have any questions about how we process your information, please don’t hesitate to get in touch by contacting our Data Protection Officer:

Address: Data Protection Officer, Barnet Bereavement Service, Wesley Hall, 9 Staplyton Road, High Barnet, Herts EN5 4JJ.


Your Consent

Whenever you submit information via the Barnet Bereavement Service’s Contact page on this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.  You will be providing your name, email address and contact details.

What we collect

As mentioned above, we will be collecting your basic contact information including your full name, contact number, email address and any personal information you provide in the message section. You are responsible for the accuracy of the information that you provide to us.

When using our website we automatically collect certain information about you and the device with which you access the Website.  This can be your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website.  We may also collect information about actions you take when using the Website, such as links clicked.

The website is created by an IT company called Optima who also mange the site. 

Where necessary for safety, regulatory and/or compliance purposes, we may audit consultations within our services.  Strict confidentiality and data security provisions will apply at all times to any such audit and access.

Data is also collected to perform a range of other business functions to optimise the Services and introduce new offerings and for compliance with legal obligations, or protection and enforcement of legal rights; and/or to detect or prevent fraudulent activity.

Sometimes you may need to give us specific permission and in this instance your consent is required.  We will provide you with all the details you require in order to make your decision.  Sometimes we may be asked by legal authorities to process your personal data or it may be in order to protect your interests. There may also be instances where we have special permission because the interests of the public are deemed to be of greater importance than your confidentiality.


Use Of Your Personal Data And Who We Share It With

Use of your data maybe as follows:-

  • Operate and maintain the Website
  • To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts
  • To respond to your comments or inquiries
  • To track and measure advertising on the Website
  • To track, measure and analyse the statistical performance of the Website
  • To protect, investigate, and deter against unauthorized or illegal activity

Sometimes we may need to share your personal data with other health authorities, NHS Trusts, special health authorities or legal authorities.  This will be subject to your consent If we identify a potential safeguarding issue we may share your information with social services, education services, local authorities, voluntary sector providers as well as the private sector.

Our Website uses Google Analytics which tracks Website usage and provides information such as referring websites and user actions on the Website.  Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.

Retention Of Personal Information

Your personal information and medical records are held in accordance with the Records Management Code of Practice for Health and Social Care 2016 (Information Governance Alliance, July 2016)

Storage Of Data

All data is stored in accordance with the UK General Data Protection Regulation (UK GDPR).  We do not store your personal data on our website.  All personal and health data, including medication and diagnostic information are stored on secure servers. 

Data is replicated continuously, with multiple copies stored between security centres to ensure immediate failover. Data in transfer is fully encrypted using the most secure cryptographic technologies available (256-bit level of encryption). This means that when you access your data via the internet server, it will negotiate a secure link with the end user via a process called SSL. This is the same technology used for online banking and credit card transactions and is known to be the most secure system available.

In all cases our need to use your personal information will be regularly reassessed and information which is no longer required will be disposed of confidentially.


Barnet Bereavement Service may log information using cookies, which are small data files stored on your browser by our Website.  In order to optimize your use of our website we may use session cookies which expire when you close your browser, and persistent cookies, which stay on your browser until deleted.

You can always prevent the setting of cookies, by the Website, by using a setting of your internet browser.  This can permanently deny the setting of cookies.  If you decide to deactivate the setting of cookies in your internet browser, not all functions of our Website may be entirely usable.

Data Protection and GDPR Rights

Under this legislation you rights include the following:

  • You can withdraw your consent at anytime to use of your data.
  • You can request a copy of information we hold about you.
  • You can request that we rectify or erase information we hold about you, subject to limitations relating to our obligation to store medical or health records for medical diagnoses and treatment for prescribed periods of time;
  • ask us to restrict our processing of your personal data or object to our processing; and
  • You may also contact the Information Commissioners Office (the data protection regulator in the UK): Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone: 0303 123 1113

Information Disclaimer

All content provided on this Website is for information purposes only.  The owner of this Website makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site.  The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. We are not responsible for the republishing of the content found on this Website on other websites or media without our permission.

In order to provide the highest levels of customer service, we need to keep personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information that we hold.  We would ask that you inform us of any changes when they occur.

This Privacy Policy is regularly reviewed and we do this to ensure that we meet the standards in order to protect your privacy.  We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made.


If you have a complaint regarding the use of your personal data or sensitive information, then please contact us by writing to:

The Data Protection Officer, Barnet Bereavement Service, Wesley Hall, 9 Staplyton Road, High Barnet, Herts EN5 4JJ.                                        

We will do our best to help you, but if your complaint is not resolved to your satisfaction you can make a formal complaint to the Information Commissioner’s Office (ICO).